Privacy and personal information

Privacy enquiries for unibetcasinogb.co.uk

For a privacy question concerning unibetcasinogb.co.uk, email [email protected] and describe the information or interaction involved. Avoid including passwords, payment credentials or copies of identity documents in that message. Requests concerning a Unibet gambling account should go through the operator's privacy request form or customer support so that the account information can be handled by the responsible team.

Gambling account information

Platinum Gaming Limited is the controller for personal information processed in connection with the Unibet gambling service. Opening an account involves providing contact and identification details. Account checks can also examine age, address, location, financial circumstances and where gambling funds originate. Documents may be required to complete those checks.

The gambling privacy notice covers account administration, payments, customer support, fraud prevention and safer gambling. It also addresses marketing, personalisation and analysis of service use. Information can come from your interactions, third parties or publicly accessible sources. The reason for processing matters, with contractual needs, legal duties, legitimate interests and consent applying to different activities.

Service providers and communications

Account services involve external providers, including payment and game suppliers. The named providers include Trustly for payments, Evolution for live casino and Microgaming for slots. Telephone conversations and online support chats may be recorded. Sports betting also involves the Kambi player privacy notice, which applies to personal information used for that product.

Keeping account records

Closing a gambling account does not necessarily remove every record immediately. Information required for anti-money-laundering or gambling-licensing duties may be retained for as long as ten years after closure. A deletion request therefore does not override a legal obligation to retain particular records.

Requests and complaints

The operator's privacy form provides a route for requests about access, corrections, deletion and other applicable data rights. Depending on the circumstances, these also include portability, consent withdrawal and objections to processing. Some requests may be limited by legal duties, investigations or other people's rights.

For concerns about the handling of gambling account data, contact the operator's data protection team. People in the United Kingdom can also approach the Information Commissioner's Office. The operator identifies Malta's Information and Data Protection Commissioner as its lead supervisory authority. For matters relating specifically to unibetcasinogb.co.uk, use [email protected] and identify the page or correspondence concerned.