Terms and conditions

Using unibetcasinogb.co.uk

At unibetcasinogb.co.uk, these terms explain the account conditions relevant to Unibet casino play. Questions about content on unibetcasinogb.co.uk can be sent to [email protected]. Account verification, gambling transactions and disputes about a player balance belong with the operator's customer support team. An email to unibetcasinogb.co.uk is not a request to withdraw money, close a gambling account or activate an account restriction.

Operator and contract

The gambling contract is with Platinum Gaming Limited, incorporated in Gibraltar. For players located in Great Britain, the operator holds Gambling Commission licence 45322. The gambling terms are provided in English and governed by English and Welsh law. Unless a game's rules specify otherwise, disputes fall exclusively within the jurisdiction of courts in England and Wales.

The general account terms take priority over conflicting game rules. Where promotional conditions conflict with the general terms, the promotional conditions take priority for that conflict. Material changes to the account terms are brought to players through an on-site prompt. Continuing to use the gambling service after notification means accepting those changes.

Who can hold an account

You must be at least 18 to gamble. Eligible residents are those living in the United Kingdom, Gibraltar, the Channel Islands or the Isle of Man. Residents of the United States, and people located there, cannot use the gambling services. Access from outside the permitted territories is prohibited, as is using a virtual private network to access the service.

Eligibility also requires that you have no previous account restricted or closed by the operator or its corporate group. You cannot participate while self-excluded with Unibet, another operator or a multi-operator scheme such as GamStop. Only one account is allowed for each brand. Duplicate accounts can lead to promotional benefits and associated winnings being cancelled.

Registration and verification

Opening an account carries no setup charge. Registration requires your name, address, birth details, telephone number and email address. Keep your information accurate and report changes through the account facilities or customer support, including changes to your address or payment details.

Before deposits, withdrawals or gambling are permitted, verification of your name, address and birth details must be complete. Further checks can cover identity, location, financial circumstances and the origin of your funds. Supporting documents may include a passport, driving licence, financial statements or address evidence. Restrictions can remain while checks are outstanding. Failed checks may result in suspension, eventual closure and withholding funds where regulations require it.

If an account holder is found to be underage, the account is closed and deposits refunded. Gambling transactions are cancelled, and the matter may be reported to the authorities.

Payments and balances

Deposits can use accepted debit cards or online payment services. The payment holder's name must match the player account. Credit cards cannot fund gambling, including when routed through a digital wallet. The operator does not charge a deposit fee, although a bank may apply its own charges. Currency conversion may also involve a fee.

Account money earns no interest. Customer balances have bank-guarantee protection at the Gambling Commission's medium protection level. Depositing without intending to use the money for play can result in suspension or closure.

Withdrawal requests must concern cleared cash funds. Payment reversals, incomplete verification, legal withholding requirements or relevant investigations can prevent payment. Withdrawals return to the original deposit card or payment service. The usual minimum is £5. Customer support can handle requests for a smaller remaining balance, subject to restrictions imposed by the bank or card provider.

Game outcomes and account conduct

For casino and live casino, the standard ceiling on winnings from an individual wager or game transaction is £250,000. Exceptions include games with progressive jackpots, whether slots, table games or instant-win games, as well as specifically advertised exceptions. The ceiling does not increase with the stake. Claims for unpaid winnings must be made within six months of the relevant event finishing.

Automated bots, artificial intelligence and player-assistance software are prohibited. Breaches can lead to transactions being cancelled, winnings withheld and the account suspended or closed. During an investigation-related suspension, account funds cannot be accessed or withdrawn. Errors and game malfunctions may also cause affected transactions and winnings to be cancelled, including recovery of affected winnings already withdrawn.

Closure and inactivity

You may request account closure at any time through the account instructions. An account becomes inactive after 12 consecutive months without use. A £5 monthly inactivity charge can apply only after at least 30 days have passed since the first notification and an attempt has been made to return the balance to the last payment method. Charging stops when no balance remains.

Complaints

Raise gambling complaints through customer support in the Help Centre, providing clear identification and the relevant circumstances. The operator must reply within eight weeks. If the complaint remains unresolved to your satisfaction after that period, you may take the dispute to eCOGRA without paying a referral fee. Content enquiries for unibetcasinogb.co.uk use [email protected] instead of the gambling complaints process.